Privacy policy

ABOUT PERSONAL DATA

If you fill out a form on our website, the data you enter, as well as your IP address and your browser’s user agent, may be collected for the sole purpose of helping us detect spam and unwanted transmissions.

If you provided your email address, an anonymized string created from it (also called a "hash") may be sent to the Gravatar service to verify if you are a user. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

ABOUT OUR USE OF PERSONAL DATA

We use the personal information we collect about you to:

  • Create a file to manage your request or comment.

  • Send you important information regarding your request or notify you, for example, of a safety warning regarding the use of an appliance or product.

  • Verify your identity if you contact us regarding your privacy rights or our products and services.

  • Respond to your inquiries or complaints.

  • Detect and prevent fraud as well as security threats to our IT ecosystem.

Note: Should you eventually create an account and/or order a service online, we will never store your password, and we will neither collect nor store your credit card number or any other payment method information.

ABOUT OUR CONTACT FORM

Cookies

If you visit a login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is automatically discarded when you close your browser.

When you log in, we will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a maximum of one year. That being said, their lifespan will never exceed what is permitted by your browser.

Embedded Content from Other Websites

Sections, texts, and articles on this site may include embedded content (e.g., videos, images, third-party articles).

HOW LONG AND WHERE IS YOUR DATA STORED?

We do not store any data on our website server and/or our email messaging servers. Your message and contact details are exclusively stored on our company's internal, highly secure server for an approximate period of one year.

TRANSMISSION OF YOUR PERSONAL DATA AND MARKETING

The information you send us via our website will not be shared with any third-party individual or company. Therefore, you will never be subjected to advertising solicitations from anyone directly or indirectly related to our company.

If you have concerns, questions, requests, or complaints regarding this Policy or the management of your personal information, or if you wish to access your personal information, dispute its accuracy, modify it, or withdraw your consent, please contact our Privacy Officer using the contact details below:

Privacy Officer

Address: 680 Rue Adanac, Québec (QC) G1C 0K8

Email: [Click here]

Phone: (418) 666-6688

Our Privacy Officer will review your request and may, if necessary, contact you to obtain any further required information. We will reach out to you to share our findings.